Shipping policy

Order Processing Time

All orders are processed within 1–4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please allow additional time during high-volume periods or for custom/large orders.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. Please allow up to 48 hours for tracking information to update.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us immediately at SolidSpout@gmail.com with your order number and photos (if applicable). We will work with the carrier to resolve the issue.

Shipping Delays

Please note that delivery times are estimates and may be affected by:

• Weather conditions

• Carrier delays

• Supply chain issues

We are not responsible for delays caused by carriers once your order has shipped.

Freight & Large Orders

For large or bulk orders, we may ship via freight. In such cases, we will contact you directly to schedule delivery and provide any necessary delivery instructions.

Questions?

If you have any questions about shipping, feel free to reach out to us at SolidSpout@gmail.com.