What does open-box mean?

Packaging has been opened or the item was a return/overstock. Items may show handling marks. We do not function-test water flow; we focus on visual inspection for condition and completeness and disclose everything with high-resolution photos.

Our inspection process (quick, honest, visual)

What we photograph

• Close-ups of any scratches or finish issues
• What’s included in the box (mounting hardware, valve if included)
• Packaging/label with brand & model

Condition categories we use

Included (typical)	Not typically included
Main fixture (trim, handle, or spout as pictured) Essential mounting hardware Matching valve if shown or stated Documentation when present	Supply lines or plumber’s putty Decorative caps or extras not pictured Manufacturer warranty Anything not shown in photos or description

At-a-glance policies

• Ships in 2 business days from Iowa (tracking provided)
• 30-day returns if something isn’t as described
• No manufacturer warranties on open-box items
• We perform visual inspections only — no water-flow testing

Common questions

Do these have manufacturer warranties?

No. Manufacturer warranties do not apply to open-box items sold by SolidSpout.

Are parts missing?

If optional parts are missing (like supply lines or decorative caps), we note it in the listing and price accordingly.

Do you test water flow?

No. We do not function-test faucets or showers. We focus on visual inspection and accurate disclosure.

What if something isn’t right?

Message us. We stand behind every order with a 30-day return policy.

Are these fixtures safe to use?

Yes. All items are visually inspected to confirm essential components are intact. Any issues are disclosed in photos.